Well, it would be easier to list what’s not included…
Maidstone Technology & Koztech Ltd provide a unique business IT support service.
When it comes to business IT support, it can be difficult for companies to understand exactly what they are getting. Contracts can run to dozens of pages, and these are written by the IT supplier. So it isn’t unexpected that the numerous paragraphs of small print lean in favour of the support company and not the client. One example would be that only certain software products are specified as being supported. Sure, that will likely include Microsoft Office, maybe some Adobe products, but what about the plethora of other third-party software packages? In my experiance IT support companies simply exclude these, often citing the client had best procure some ongoing support from the software developer or publisher. We do things differently.
A typical example:
A client recently called and said they had heard about a useful CRM (Customer Relations Management) software tool. This software tool is added to Outlook, the internet browser and the Teams phone system. It essentially binds together all communication into a single timeline. This obviously takes some setting up and configuration, and unlike almost any other IT support company that would give it a swerve, we got the software ourselves. This way, we could research the software and better understand its uses.
https://www.crmsoftwareblog.com/2019/07/fy20-microsoft-business-applications-inner-circle-members-list-includes-7-crm-software-blog-members/
Just in the category of CRM, there are dozens of software alternatives.
When All Inclusive is All Inclusive
Maidstone Technology and Koztech won’t exclude any new applications or services, some of which might include:
- Changing your phone system. Perhaps to Teams or another VOIP system.
- Accounting packages, CRM pakages and design software.
- PC or Mac, work from the office or home. We have you covered.
Seen something you want to try?
If yes, we will support you. We will become proficient in that software so that we may support you moving forward. If you decide that software is not for you, no problem, choose another, and we will get up to speed on that. This gives your company the agility and flexibility to change systems quickly in order to adapt to a changing market, environment, or rapid growth.
Looking fro recommedations?
If so, we can help. Describe the problem, or describe the goal, and we can do the research for you. Find you the best package for the job. We can subscribe to trials, set up test environment,s and properly road test any new deployment. Giving you, the client, reassurance that these are the right changes to adopt. This will also save you money.
The many software solutions on the market can be confusing.
To summarise, Maidstone Technology and Koztech provide the most inclusive IT support services. For more information on our all-inclusive support contracts, please contact us.